Price Changes Announcement
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      Resources

      • MAP Policy
      • Terms & Conditions
      • Placing An Order
      • Navigating The Site
      • Account Forms


      MINIMUM ADVERTISED PRICE (MAP) POLICY

      Hayes Bicycle Group (“Hayes”) relies upon its network of authorized retailers (referred to as
      “retailers’) to position and support Hayes bicycle products including products under the brand
      names of Hayes, Manitou, Reynolds, SUNringle’, ProTaper, Wheelsmith and Answer (referred to
      as “Hayes Products”). Hayes knows that many of its retailers invest significant time and
      resources to meet the expectations of Hayes end users. Hayes wants to support its retailers’
      ability to deliver a top-notch customer experience while discouraging price-based advertising
      that would be detrimental to our retailers’ service and support efforts. As a result, Hayes has
      unilaterally established this Minimum Advertised Price (“MAP”) policy.


      MINIMUM ADVERTISED PRICE POLICY

      Hayes, in its sole discretion and without assuming any liability, reserves the right to discontinue
      doing business (including cancelling any orders) with any retailer that advertises any Hayes
      Products covered by this MAP policy at a net retail sales price lower than the MAP. It is Hayes’s
      policy that Hayes’ acceptable MAP pricing is the Hayes MSRP. Hayes MSRP can be found by
      contacting Customer Care for a copy of all pricing.


      GENERAL GUIDELINES

      • This policy applies to all Hayes Products advertised in North America regardless of retail
        outlet. Hayes may modify this MAP policy in its sole discretion from time to time.
      • Hayes recognizes that retailers may sell Hayes Products at any price in their sole
        discretion.
      • This MAP policy applies to advertised prices, not the price at which MAP products are
        actually sold or offered for sale to an individual in-store or over the telephone.
      • Hayes believes in maintaining a well regulated and fair marketplace for all its authorized
        retailers.


      ADVERTISING GUIDELINES

      Hayes Products may not be advertised, either expressly or by implication, at a price
      less than the MAP.

      MAP applies to advertising of Hayes Products in any and all media, including but not
      limited to, print ads (inserts, magazines, newspapers, etc.), broadcast (radio and TV),
      Internet or similar electronic media (websites, banner ads, broadcast emails,
      destination pages, etc.), catalogs and other direct mail, outdoor (billboards, banners,
      etc.). IN PARTICULAR, THIS MAP POLICY APPLIES TO ALL WEBSITE AND
      OTHER INTERNET REFERENCES, EITHER EXPRESS OR IMPLIED, TO PRICES
      OF ANY HAYES PRODUCTS.

      MAP applies to advertising that does not reference a specific price for Hayes
      Products. Web product presentation must include a full image of actual model and
      model year along with an explanation of its features and technologies.

      Examples of advertising of product without price that expressly states a price less
      than MAP include, but are not limited to, references such as: “priced too low to
      show;” “prices so low we can’t advertise;” “instant rebates;”, "add to cart to see price",
      use of promotional codes or promotional coupons, each resulting in offering a price
      less than MAP and is a violation of this policy.

      Advertising that offers or promotes Hayes Products as a “bonus”, as “free” or with no
      or a limited charge less than MAP is a violation of this policy.

      This MAP policy also applies to any activity which Hayes determines, in its sole
      discretion, is designed or intended to circumvent the intent of this MAP policy such as
      solicitations for “group purchases” and the like.

      From time to time, Hayes may discontinue models and styles of Hayes Products or
      engage in promotions with respect to such Products. Hayes may in its sole discretion
      modify or suspend MAP with respect to the affected Hayes Products by notifying
      authorized retailers of such change.

      From time to time, Hayes may permit authorized retailers to advertise Hayes Products
      at prices lower than the MAP. In such events, Hayes reserves the right to modify or
      suspend the MAP retail price with respect to the affected Hayes Products for a
      specified period of time by providing advance notice to all authorized retailers of such
      changes.


      BUNDLING GUIDELINES

      • “Bundling” or advertising Hayes Products for sale together with other products will violate
        this MAP policy when:
        • The effective or stated price of the bundle represents a discount of greater than
          10% of the MAP; or
        • The product(s) bundled with MAP products, in the opinion of Hayes, violate
          Hayes’ intellectual property rights or otherwise create customer confusion; or
        • The effective or stated discount is greater than 10% of the highest priced item in
          the bundle.
        • Product(s) bundled with the MAP products must not, without conspicuous warning, be
          technically incompatible or create or encourage additional risk of damage, bodily injury or
          death to the customer if used together.
        • Gift cards, coupons, points, or other incentives which are contingent on the purchase of a
          MAP product will violate this MAP policy when
        • The effective or stated price of the bundle represents an immediate discount of
          greater than 10% of the MAP; or
        • The effective or stated price of the bundle represents a discount of greater than
          10% of the MAP after taking into consideration any contingent future purchase.

      Rebate programs from Hayes are exempt from this policy.


      POLICY ENFORCEMENT

      • If a retailer with multiple store locations violates this MAP policy at any one store location
        or on any associated website, then Hayes will consider this to be a violation by the
        retailer.

      • Hayes reserves the right to cancel any pending orders, restrict future orders, or suspend
        a retailer’s account if Hayes reasonable believes:
        • that a retailer has violated the provisions of this policy; or
        • a retailer intends to violate this policy

      Hayes’ National Sales Director is solely responsible for determining whether a violation of the
      MAP policy has occurred as well as determining appropriate sanctions.
      Hayes reviews the advertised prices of retailers, either directly or via the use of third-party
      agencies or tools. Retailers are expected to provide reasonable cooperation in any Hayes’
      investigations regarding possible MAP policy violations. Hindering, obstructing, delaying, or
      otherwise failing to cooperate with a Hayes MAP policy investigation is a violation of this MAP
      policy.


      The MAP policy will be enforced by Hayes in its sole discretion and without notice. Retailers,
      distributors, and resellers have no right to enforce the MAP policy. Violations of this policy may
      result in any of the aforementioned sanctions up to and including termination of our business
      relationship, as well as any available remedies at law. All questions related to this MAP policy
      should be directed in email to hayesbike@hayesbicycle.com or by phone to (888) 686-3472


      This is a unilateral statement of Hayes’s commercial policy. It is not an agreement or an offer to
      form an agreement with any party. It simply describes conditions under which Hayes may, in its
      sole discretion, choose to sell Hayes products to authorized retailers. Each retailer of Hayes
      products is free to independently decide whether or not to follow this MAP Policy. Hayes will not
      discuss any conditions of acceptance related to this MAP Policy, as it is nonnegotiable and will
      not be altered for any retailer. In addition, Hayes does not ask for, nor will it accept, any
      assurance of compliance with this MAP Policy. Nothing in this MAP Policy shall constitute an
      agreement between Hayes and any retailer that the retailer will comply with this MAP Policy.
      Hayes sales personnel have no authority to modify or grant exceptions to this MAP Policy. All
      questions regarding the interpretation of this Policy must be directed to Hayes at
      hayesbike@hayesbicycle.com or (888) 686-3472.


      IF HAYES DETERMINES, TO ITS SOLE SATISFACTION, THAT THE RETAILER HAS
      ADVERTISED A HAYES PRODUCT IN VIOLATION OF THIS MAP POLICY, HAYES MAY
      CANCEL ALL ORDERS FOR THE GIVEN PRODUCT AND REFUSE TO ACCEPT NEW
      ORDERS FOR HAYES PRODUCTS. ANY ACTION TAKEN BY HAYES HEREUNDER SHALL
      BE WITHOUT LIABILITY TO HAYES.

      Hayes Bicycle Group, Inc.
      Terms and Conditions of Sale

      Hayes Bicycle Group, Inc. (HAYES) agrees to sell bicycle components, clothing or accessories collectively, the “products”) conditioned upon BUYER’S acceptance of these terms and conditions. These terms and conditions govern all sales including those orders placed electronically. If this document is construed as an acceptance or as a confirmation of an existing contract, such acceptance or confirmation is expressly conditioned on the BUYER’S assent to any additional or different terms contained in these terms and conditions of sale.

      Pricing Terms:
      All pricing is effective on all orders placed on or after ____________
      All pricing on new items is effective immediately.
      All prices and conditions are subject to change without notice.
      All products are sold in either US Dollars or in Euros depending on the origin of the shipment:
      - Shipments originating from the USA (Milwaukee, Wisconsin), Taiwan or China are invoiced in US Dollars
      - Shipments originating from Hayes Europe (Munich, Germany) are invoiced in Euros
      Prices do not include any sales, use or excise taxes, customs duties or similar charges or fees.

      Delivery Terms:
      All products are delivered either EXW (Incoterms 2010), Hayes facility Milwaukee, Wisconsin U.S.A. or Hayes facility Munich, Germany unless specifically noted otherwise.
      All delivery dates are approximate and HAYES is not liable to BUYER for any delays in delivery.

      Exceptions
      SUNringlé rims and wheels manufactured in China are delivered EXW (Incoterms 2010), Zhejiang, China
      Products made in Taiwan for subsequent export are delivered EXW (Incoterms 2010), Taiwan, R.O.C.
      Taiwan made product with on island shipment terms are delivered FOR (free on rail).

      Purchase Order Acceptance:
      All customer purchase orders are subject to acceptance by HAYES via receipt of an Order Acknowledgement from HAYES. P.O.s not confirmed by Hayes via an Order Acknowledgement shall not be considered valid. HAYES reserves the right to delay acceptance until freight forwarder information is supplied.

      Order Cancellations and Adjustments:
      Any request for order cancellation must be received in writing by HAYES at least 30 days prior to the confirmed ship date. Verbal order cancellations are not considered valid.
      Order adjustments may be made without penalty up to 30 days prior to the confirmed ship date. Reduction of the order must be approved in writing by the appropriate Regional Sales Contact before packing of the products for shipment.
      A 20% restocking fee applies to all orders adjusted downwards or canceled less than 30 days prior to confirmed ship date.
      All orders that involve custom products made exclusively for BUYER or to BUYER’S specifications cannot be canceled for any reason after the order has been confirmed by Hayes via issuance of a Hayes Order Acknowledgement

      Payment Terms:
      The standard payment terms are wire transfer in advance of shipment, credit card, or preapproved payment terms from date of invoice on approved credit.
      HAYES may hold customer orders with a past due account balance and future orders may be subject to prepayment terms. Under such circumstances, HAYES reserves the right to release product to other customers. Additionally, a 1.5% monthly fee will be applied to all past due account balances unless prohibited by applicable law.

      Dock Fees:
      All orders that cannot be shipped due to lack of payment or shipping instructions from BUYER shall be assessed a 1.5% monthly dock fee.

      Limited Warranty:
      HAYES warrants its products to be free from defects in materials or workmanship under normal intended use for a period of one year (two years in European Union countries) from the date of purchase, subject to normal wear and tear. Unless otherwise prohibited by law, any such defective products will be repaired or replaced at the option of HAYES when received with proof of purchase, freight prepaid. This warranty does not cover breakage, bending, or damage that may result from crashes or falls. This warranty does not cover any defects or damage caused by alterations or modifications of HAYES products or by normal wear, accidents, improper maintenance, damages caused by the use of HAYES products with parts of different manufacturers, improper use or abuse of the product, application or uses other than those set forth in the HAYES instruction manual or failure to follow the instructions contained in the applicable HAYES instruction manual. Instruction manuals can be found on-line at www.hayesbicycle.com. Any modifications made by the BUYER or any subsequent user will render the warranty null and void. This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed from the product. The cost of normal maintenance or replacement of service items, which are not defective, shall be the BUYER’s responsibility. If permitted by local law, this warranty is expressly in lieu of all other warranties (except as to title), express or implied, and in particular and without limitation HAYES disclaims the implied warranties of merchantability or fitness for purpose If for any reason warranty work is necessary, return the component to the place of purchase or contact your dealer or local HAYES distributor. In the USA, contact HAYES for a return authorization number (RA#) at (888) 686-3472. At that time, instructions for repair, return, or replacement shall be given. Customers in countries other than the USA should contact their dealer or local HAYES distributor.

      Limitation of Liability.
      Unless required by mandatory law, HAYES shall not be liable for any incidental, indirect, special or consequential damages.

      Rejection of Products.
      All claims giving rise to the rejection of products must be made by BUYER in writing within a period of 15 business days after the products are received by BUYER, unless prohibited by applicable law. Failure to make such claim within the above stated period will constitute acceptance of the products.

      Relief.
      If HAYES is hindered or suffers delay in performance due to any cause beyond its reasonable control, including, but not limited to, acts of God, war or hostilities, act or failure to act of government , act omission of BUYER, fire, flood, earthquake, landslide, strike or labor trouble, sabotage, or delay in obtaining from others suitable services, utilities, materials components, equipment or transportation, the time of performance shall be extended a period of time equal to the period of the resulting inability to perform and it consequences. HAYES will give to BUYER notice in writing within a reasonable time after HAYES becomes aware of any such delays. If the delay arising under this section is more than 180 days, HAYES has the right to terminate the Agreement and the parties’ respective obligations shall be equitably adjusted. HAYES shall be reimbursed for any additional costs it incurs as a direct result of delays caused by the BUYER’s act or failure to act.

      Ordering

      We have created a variety of ways for you to shop on the Hayes site.


      Catalog – Wheel, Brake, Suspension, Cockpit

      Shop Brand – Hayes Disc Brake, Manitou, ProTaper, Reynolds, SUNringle

      Check Out Process -

      Once you have added items to your cart a checkout window will pop up on the top right-hand side of your screen and you can click “Check Out” or “Continue Shopping”

      You can also click on your mini cart in the upper right-hand corner of your screen to check out at any time.

      Once you click “Check Out” or click on your mini cart it will bring up the items in your cart and confirm the subtotal without shipping or taxes.

      IMPORTANT STEP:

      • Purchase Order – if you want to assign a purchase order number to your order enter it here
      • Special Instructions for seller – enter any important instructions relevant to your order

      Once you click on “Check Out”

      • Confirm the shipping address
      • Click on “Continue to Shipping”
      • Choose your Shipping Method
      • Click on “Continue to Payment”
      • Choose a Payment Method
        • Credit Card
        • Purchase Order (Terms) – only available if you are a customer with payment terms
      • Confirm Billing Address if the same as the shipping address
      • If Credit Card order, click on “Pay Now”
        • Enter Credit Card information
        • Click on “Pay Now”
        • It will confirm your order and provide an order number
        • You will also receive an order confirmation email
        • Click on “Continue Shopping” to go back to the Home page
      • If Purchase Order (Terms) order, click on “Complete Order”
        • It will confirm your order and provide an order number
        • You will also receive an order confirmation email
        • Click on “Continue Shopping” to go back to the Home page

      Navigation

      Not sure where to get started? Checkout the B2B website tutorial video below.

      Ordering available in US only.


      Catalog – Allows you to search by Wheel, Brake, Suspension, Cockpit


      Shop Brands – Allows you to search by Hayes Disc Brake, Manitou, Protaper, Reynolds, and SUNringlé


      Resources – Access to the following resources:


      - Technical Documents
      - Resource Documents
      - Register Your Product
      - Warranty
      - Contact Support


      My Account – Will show your order history, status of orders, and allow you to pay invoices


      Search – Search by part number, UPC, or description


      Log Out – Takes you back to the Login page


      Shopping Cart – Access to the cart page and mini cart will show quantity and value of what’s in your cart


      Hayes Logo – Clicking on the logo on any page will bring you back to the B2B home page